Experienced workforce.
Why choose FedPoint?
FedPoint's commitment to quality, security, compliance, delivery, and execution is backed by our 20+ year history of launching new programs on time and on budget, exceeding our service level metrics, growing program enrollment, onboarding newly eligible groups, and earning world-class satisfaction scores from our customers and clients.
Care management
A claimant's experience and quality of care is at the heart of everything we do. Care management means providing the right care at the right time by the right provider.
Customer service
We place the care of our customers as our highest priority, acting as an extension of the HR and benefits departments of our end users.
Education
Educating employees about their benefits isn’t easy. Let us do the work for you. We work with you to design and implement comprehensive communication strategies.
Enrollment & billing
We offer an easy-to-use, centralized enrollment platform with decision-support tools and integrated billing and payment services.
Administration expertise
Innovative use of AI and automation lies behind FedPoint's ability to execute mass transaction volumes while maintaining high levels of customer satisfaction. Our online marketplaces offer a secure, cost-effective, direct service model through which millions of individuals may shop for, enroll in, make account changes to and manage billing for their voluntary benefits.
Industry knowledge
FedPoint has an in-depth understanding of the regulations, processes, and operations that are unique to the federal benefits environment. Our ability to grow and retain program enrollment reflects our track record of consistently achieving service-level agreements and a reputation for quality and accountability within the federal market.
IT & security
We offer solutions, services, and account management customized to meet client needs with full transparency, while operating under stringent quality, customer satisfaction, and security standards. FedPoint holds Authority to Operate (ATO) designations granted by the U.S. Office of Personnel Management (OPM) for the programs we administer. We comply fully with the Federal Information Security Modernization Act (FISMA), Health Insurance Portability and Accountability Act (HIPAA), and Section 508.
Partner with us
We currently provide administrative services for a network supporting more than seven million enrollments and partner with more than a dozen national insurance carriers, including several Fortune 500 companies. We are a wholly owned subsidiary of John Hancock, one of the oldest and most trusted of all U.S. insurers. We are also committed to working with small businesses. Find out how we can put our expertise to work for you.