Executive leadership.

Kevin Hill is President and Chief Executive Officer of FedPoint, the government contracting subsidiary of John Hancock Life & Health Insurance Company. The company specializes in developing, operating, and providing centralized administrative services for multicarrier, multiproduct benefits marketplaces, including the federal government's largest benefits marketplace, which encompasses an account base of seven million enrollments across a suite of benefits. As CEO, Kevin proudly manages a business dedicated to serving more than three million active federal civilian employees, members of the U.S. military and their families, as well as retired members of the federal service and U.S. military.

Prior to becoming CEO in early 2024, Kevin served as FedPoint's chief operating officer, starting in 2010, and was accountable for oversight of the company's marketplace and TPA lines of business, including operations, customer service, IT, information security and risk management, and business expansion across a broad suite of voluntary benefits. Over that period, FedPoint's enrollee base tripled in size, driven by a focus on world-class service, technology adoption to drive innovation and help simplify complex benefit choices, support informed decision-making, and transparency in coverage.

Before joining FedPoint in 2010, Kevin was vice president of product management for Signator Investors, Inc., a retail broker-dealer and investment advisor. In that role he led the company's repositioning of its product platform and its marketing, communications, and incentives functions. He also developed tools in support of the company's transformation from a traditional captive field force to independent financial advisors.

As VP of operations in John Hancock's wealth division, Kevin oversaw the annual planning, internal sales, and all operations functions for the Wood Logan distribution group. Prior to that, he served as VP and general manager of Manulife Financial's U.S. separately managed accounts business, with overall profit and loss responsibility for the Manulife private account product line with its strategic partner, Citigroup Asset Management, including product development, sales, marketing, operations, and business development. Kevin's other roles at Manulife include VP and general manager of the Manulife-Scudder annuity product partnership, VP of business implementation, and AVP of client services, where he managed the division's call centers and processing center. He also created the firm's broker-dealer relations team.

Kevin received his bachelor's degree in economics from the University of Massachusetts at Amherst.

Geoff defines the financial direction for the company. With more than 30 years of experience, he has a keen understanding of life, long term care, and health insurance financials and operations, as well as government contracting. His experience allows him to effectively guide strategic and tactical finance decisions to benefit the company in the short and long term. Geoff's team provides reliable and timely financial information and analysis, as well as implements and maintains proper internal controls to protect the company's assets.

Prior to joining FedPoint, Geoff held several leadership roles at Manulife/John Hancock Financial, including head of U.S. and Canada Expense Management and controller for U.S. Annuities. Geoff also served in roles as the assistant corporate controller for Blue Cross Blue Shield of Massachusetts and finance manager at Healthsource/CIGNA. Geoff began his professional career with Deloitte.

Geoff received his bachelor's degree in business administration from the University of New Hampshire. He is a certified public accountant.

Michael is responsible for overseeing and managing all aspects of FedPoint's evolving technology infrastructure, cloud transformation, software development, and quality, user experience, as well as all facets of the company's digital strategy.

Prior to FedPoint, Michael was the chief information and chief security officer at aPriori Technologies, a SaaS-based software firm used by manufacturers during their engineering processes, where he was responsible for its portfolio of IT services, compliance, and cyber security.

Previously, Michael held numerous technical leadership roles at both MIT Lincoln Laboratory and Draper Laboratory.

Michael currently sits on the board of directors for the New England Chapter of the National Defense Industrial Association, the country's leading defense industry association promoting national security. He is also active in the community, serving on STEM-focused boards at Bridgewater State University and Merrimack College in addition to being an adjunct faculty member at Boston College, where he teaches in the Cybersecurity Policy and Governance graduate program. He actively supports the greater Boston high-tech community through his engagement with the Mass Tech Advantage, which helps develop alternative and diverse talent sources.

Michael holds his master's degree from Brandeis University and his bachelor's degree from Merrimack College.

Melissa defines and executes the human resources strategy for the company. She oversees the development of HR programs aimed at building and maintaining a high-performance culture that engages employees, develops effective leaders, and values and supports employee efforts to deliver extraordinary service to FedPoint's customers.

Melissa oversees recruiting, training and education, performance management, payroll, benefits, and employee relations. Under her oversight, we have developed a friendly, supportive work environment with a welcoming atmosphere.

Melissa has more than 25 years of senior-level human resources experience within the insurance industry. Prior to joining FedPoint in 2002, she was the director of human resources for two regional staff model HMOs, one of which provided patient care and insurance services for a large U.S. Department of Defense contract.

Melissa is a certified senior professional in human resources and received her bachelor's degree in business from Southern New Hampshire University.

Chris's role encompasses multiple dimensions of FedPoint's operation. He oversees premium management for the company's seven million enrollee base, including payroll and banking integration and infrastructure. Additionally, he is responsible for insurance carrier services, which provides integration and data consistency for all insurance participants across FedPoint's marketplaces. Chris drives the continual pursuit of operational excellence through automation, process improvement, and technical solutions.

Chris has led numerous strategic initiatives across the organization that focus on operational scale and process optimization. As part of FedPoint's functional optimization strategy, Chris regularly leads the acquisition and implementation of new software solutions to ensure client value is derived and achieved.

Chris holds a bachelor's degree in business administration from Granite State College, is a Lean Six Sigma Black Belt, and continues to keep his skills current through executive-level education from MIT's Sloan School of Management and the University of California, Berkley's Haas School of Business.

Brian provides strategic business and technical direction for FedPoint's online properties to deliver an efficient, intuitive, and secure online user experience across all platforms and devices.

Since joining FedPoint in 2002, Brian has worked closely with the U.S. Office of Personnel Management (OPM) and many of the nation's leading insurance carriers to build and continuously strengthen the BENEFEDS online platform and supporting service operations. Brian helped to shape the initial concept of exceptional, efficient service into a working model and then transform that model into a successful ongoing operation leveraged to expand FedPoint's portfolio of offerings. Today, BENEFEDS administers various functions for millions of covered lives across multiple federal benefits.

Brian also oversees FedPoint's charitable giving and community engagement program, where he is responsible for building and directing a cohesive strategy to deliver long-term community benefits and employee engagement and corporate results through community partnerships, sponsorships, corporate donations, matching gifts, and employee volunteerism.

Brian has more than 20 years of experience leading technology and business process operations and has worked with organizations such as Cahners Business Information (a former Reed Elsevier subsidiary), IBM, and EMC Corporation.

Brian received his master's degree in business administration from Bentley University and a bachelor's degree from Marist College.

Steve is an experienced operations leader who oversees FedPoint's client services, including the contact centers for both BENEFEDS and the FLTCIP, external vendor relationships that support these functions, and Customer Service Center support group. He is accountable for leading an engaged client service team, which delivers excellent support to our valued customers.

Prior to joining FedPoint, Steve was vice president of operations for John Hancock's 401(k) business. Steve's breadth of experience is wide. During his 20 years in financial services, he has led successful teams in call center management, client services, operations, project delivery, and IT.

Steve received his bachelor's degree with honors in business studies from the Robert Gordon University in Aberdeen, Scotland.

Kirk provides strategic and tactical leadership over the functions supporting information security, information security compliance, information risk management, and business continuity.

Kirk's experience spans both the security and privacy landscapes. To help protect FedPoint's critical information and business systems as well as ensure a secure operating environment for FedPoint customers, partners, and employees, Kirk and his team utilize and implement information security best practices in domains such as risk management, architecture, policy, compliance, third-party risk, awareness and training, vulnerability management, incident response, and contingency planning.

Kirk has been a leader in information technology and security for more than 20 years in the health care, insurance, and technology industries.

Prior to joining FedPoint, he spent four years at Workgrid Software, heading the cybersecurity, privacy, and IT compliance functions for a SaaS product entirely in the cloud. There he led the security assessment and SOC 2 compliance programs. Kirk spent four years at Liberty Mutual, leading domestic and international security risk assessments for internal systems and M&A engagements. He also spent two of those years at Liberty leading the cybersecurity customer and regulatory engagement program.

In health care, Kirk spent seven years as the information security officer at Massachusetts General Hospital in Boston and four years as an information services risk manager at Steward Health Care System.

Additionally, Kirk served for 18 years on the board of Danvers Community Access Television, a local television studio in Massachusetts, where he served as treasurer and vice chairman.

Kirk has a master's degree in informatics from Northeastern University, with a specialization in security management. Kirk also received his bachelor's degree from Northeastern, where he double majored in management and management information systems. He also holds multiple professional certifications in information security, risk management, and privacy.

Keith leads a shared-service group that bridges the gap between operational and technical teams across various business lines. His team, consisting of an experienced project management office, business system analysts, process analysts, and quality assurance engineers, is instrumental in developing business requirements and managing complex enterprise projects. This group also develops and supports workflow management systems and robotic process automation.

Keith also oversees timely and accurate claims processing for the federal government's long term care insurance program.

Keith's dedication to continuous improvement is evident in his commitment to enhancing various aspects of service delivery at FedPoint. By focusing on improving quality, efficiency, security, and customer satisfaction, Keith ensures that FedPoint remains competitive and responsive to the needs of its clients.

Keith's professional journey before joining FedPoint in 2002 speaks volumes about his diverse expertise and leadership capabilities. His roles as a customer relations manager and class action project manager at Sun Life Financial, as well as his experience as a business analysis leader at Blue Cross Blue Shield of Massachusetts, showcase his proficiency in managing complex projects and fostering strong relationships with clients.

Additionally, his tenure as a technology solutions manager at the Moore Corporation highlights his aptitude for leveraging technology to drive business solutions.

Keith received his bachelor's degree in business administration from the Peter T. Paul College of Business and Economics at the University of New Hampshire.

Cheryl oversees FedPoint's compliance with federal regulations, contractual obligations, and governing laws, and also leads our Privacy Office. She manages a team responsible for reviewing legal, contractual, and privacy questions, along with overseeing FedPoint's fraud prevention program. In addition, she provides account management support to our primary government customer.

Cheryl has held several managerial roles at FedPoint, including managing the BENEFEDS call center. This varied experience contributes to her being an effective leader. Cheryl seeks to streamline compliance whenever possible, supporting the company's efforts to deliver excellent customer service.

Prior to joining FedPoint in 2007, Cheryl directed production at a Boston-based translation services company. She holds a bachelor's degree from the University of New Hampshire and a master's degree from Syracuse University. She is HIPAA certified.

Ken helps guide and execute FedPoint's growth strategy by overseeing the company's business development initiatives. He and his team work to identify potential new business opportunities, build strategic partnerships, as well as elevate the company's brand.

Ken also leads cross-functional groups including business development, account management, marketing, education outreach, and communications that work together to execute the company's short- and long-term goals and ensure successful client relationship management.

Prior to joining FedPoint in 2014, Ken spent more than 20 years at John Hancock, where he served as head of strategic planning for the operations and IT functions in the investment division, helping to streamline and optimize commercial suppliers and key business processing functions. He also has held a variety of leadership roles within the planning, operations, and project-management functions at John Hancock.

Ken is a member of FedPoint's board of directors. He earned his bachelor's degree in finance and a master's degree in business administration from Suffolk University. He holds Series 6, 7, 26, and 63 Financial Industry Regulatory Authority (FINRA) licenses.

Marilyn oversees the company's care coordination and customer experience, including benefit authorizations, plan of care management, quality performance, risk management, appeal, fraud, waste, abuse programs, and budget execution. She also works to develop staff growth and create efficient workflows and process improvement initiatives as rising claims drive changes in our service model.

Marilyn is a registered nurse with four decades of experience in acute, subacute, rehab, long term care, home care certified and noncertified, private duty, and hospice settings.

Marilyn came to FedPoint from a leading provider of in-home care services, where she was the director of operations and responsible for the home health care functions of four branches. She provided leadership in staff training and retention, caregiver recruitment and management, budget development, and process and policy improvement.

Prior to that, she provided clinical leadership to Medicare- and Medicaid-certified VNA operations comprised of three branches in Massachusetts. She also directed regional clinical efforts for a major long term care provider, overseeing 14 long-term care facilities through onsite scorecard assessment, monitoring, and development of correction plans, ensuring compliance and positive outcomes with the Division of Health Care Quality surveys. In this role, she was instrumental in orchestrating the turnaround of facilities with declining revenues and negative earnings and reputation in a highly competitive marketplace as well as developing and implementing strategies that achieved preferred provider status with managed care organizations.

Marilyn earned a bachelor's in nursing from Boston College.

John oversees FedPoint's infrastructure management, operational efficiency, and manages the technology budget. He is responsible for managing multiple IT vendors and contracts while leading his team to evaluating new technologies to maintain a secure and highly available environment.

John brings more than two decades of experience in the IT industry. His extensive experience in managing complex IT infrastructures and ensuring operational excellence has been instrumental in driving the success of FedPoint's IT initiatives. John is known for his strategic approach to technology, his commitment to security, and his ability to lead high-performing teams.

Prior to joining FedPoint in 2006, John worked at a small consultancy firm where he specialized in providing IT solutions for various companies, especially financial companies.

John holds a bachelor's degree in information technology from Pace University and is a Certified Information Systems Security Professional (CISSP).